Shipping policy

All orders are processed as quickly as possible, within 1 to 2 business days (excluding weekends and holidays). We ship Firefly Recovery products from Southern California. You will receive a notification when you place your order and after your order has shipped.

Domestic Shipping (United States)

Shipping charges for your order will be calculated and displayed at checkout. All U.S. orders over $100 will receive free USPS ground shipping.

If you need to receive your order by a specific date, we highly recommend selecting rush shipping at checkout to ensure timely delivery. We offer 2-Day Shipping and Priority Overnight.

Rush shipping orders placed before 11:00 AM are processed the same business day. Please note that FedEx and UPS do not count weekends or holidays in their delivery estimates, and orders placed after cutoff times or on weekends and holidays will begin processing on the next business day. The processing day is not included in the delivery estimate.

International Shipping

We currently ship to the following countries:

United States, Australia, Canada, United Kingdom, France, The Netherlands, Germany, Ireland, Belgium, Spain, Italy, Austria, Luxembourg, Portugal, Cyprus, and Malta.

Shipping charges for international orders will be calculated and displayed at checkout.

For international shipping estimates or questions, please contact us directly at support@fireflyrecovery.com.

Firefly is available in Fiji through Fiji Airways.

Shipping Address

Please double check your shipping address before completing your purchase. Firefly Recovery is not responsible for orders delivered to an incorrect address provided at checkout. If you need to make a change, you have 30 minutes after placing your order to update your address. After that, please contact us immediately at support@fireflyrecovery.com and we'll do our best to help.

How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification including a tracking number. Please allow 48 hours for the tracking information to become available.

If you haven't received your U.S. order within 5 business days of receiving your shipping confirmation email, or your international order within 7 business days, please contact us at support@fireflyrecovery.com with your name and order number and we will look into it for you.

Questions?

For any shipping questions or concerns, please don't hesitate to reach out to our support team at support@fireflyrecovery.com — we're always happy to help!