Shipping policy

All orders are processed as quickly as possible, within 1 to 2 business days (excluding weekends and holidays). We ship Firefly Recovery products from Southern California. You will receive a notification when you place your order and after your order has shipped.

Domestic Shipping (United States)

Shipping charges for your order will be calculated and displayed at checkout. All U.S. orders over $75 will receive free USPS ground shipping.

Note: When selecting rush shipping, please note that UPS or FedEx does not include weekend days in its rush shipping delivery estimates. Orders placed on weekends or holidays will begin processing on the next business day.

International Shipping

We currently ship to the following countries:

United States, Australia, Canada, United Kingdom, France, The Netherlands, Germany, Ireland, Belgium, Spain, Italy, Austria, Luxembourg, Portugal, and Cyprus.

Shipping charges for international orders will be calculated and displayed at checkout.

For international shipping estimates or questions, please contact us directly at support@fireflyrecovery.com

How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification including a tracking number. Please allow 48 hours for the tracking information to become available.

If you haven't received your U.S. order within 5 business days of receiving your shipping confirmation email, or your international order within 7 business days, please contact us at support@fireflyrecovery.com with your name and order number and we will look into it for you.

Questions?

For any shipping questions or concerns, please don't hesitate to reach out to our support team at support@fireflyrecovery.com — we're always happy to help!